Front Desk Supervisor & Guest Experience Leader

The Crescent Hotels Group; Newark (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Supervisor in Newark, NJ to oversee daily Front Desk operations, drive guest satisfaction, and maximize revenues. The role emphasizes staff training, problem resolution, and collaboration with Guest Service Agents to deliver exceptional hospitality.

The ideal candidate will have leadership experience in Front Desk hospitality and a strong service mindset. This on-site position requires teamwork and a calm, proactive approach in busy hotel

Qualifications

• Must be able to communicate in English and interact professionally with guests
• Strong guest-service orientation and problem-solving abilities
• Team-oriented with willingness to assist coworkers and maintain professionalism

Responsibilities

• Interview, hire, train and evaluate Front Desk staff
• Respond to guest requests and accommodate groups to maximize satisfaction
• Supervise Front Desk operations to maximize revenues and ensure quality service
• Supervise Guest Service Agents and maintain calm during busy periods
• Resolve guest issues through research and appropriate action
• Maintain attendance and be available for regular shifts
• Perform other duties as assigned

Skills

Communication skills

Guest service

Team player

English language

Tools

Calculator

Job description

Crescent Hotels & Resorts is seeking a Front Desk Supervisor in Newark, NJ to oversee daily Front Desk operations, drive guest satisfaction, and maximize revenues. The role emphasizes staff training, problem resolution, and collaboration with Guest Service Agents to deliver exceptional hospitality.

The ideal candidate will have leadership experience in Front Desk hospitality and a strong service mindset. This on-site position requires teamwork and a calm, proactive approach in busy hotel