Front Desk Supervisor: Guest Experience Leader

Hyatt Regency Birmingham - The Wynfrey Hotel; Birmingham (AL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

PayActive access

Paid Time Off

Full healthcare benefits

401(k) with 4% match

Discounts on hotel services

Job summary

Hyatt Regency Birmingham - The Wynfrey Hotel is seeking a Front Office Supervisor to support daily front desk operations, ensuring exceptional service during check-in and check-out. You will supervise front desk staff, assist with scheduling, and handle guest concerns to maintain a welcoming environment.

This role requires strong communication, a customer-service mindset, and flexibility to cover evenings, weekends, and holidays as needed.

Qualifications

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Responsibilities

• You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience.
• Your daily tasks will include supervising front desk agents, managing guest reservations, and addressing guest concerns.
• You will report to the Front Office Manager.
• A career as a front office supervisor can lead to various management positions within the hotel industry.

Skills

Customer service

Team supervision

Communication

Education

Combination of education and experience

Job description

Hyatt Regency Birmingham - The Wynfrey Hotel is seeking a Front Office Supervisor to support daily front desk operations, ensuring exceptional service during check-in and check-out. You will supervise front desk staff, assist with scheduling, and handle guest concerns to maintain a welcoming environment.

This role requires strong communication, a customer-service mindset, and flexibility to cover evenings, weekends, and holidays as needed.