Front Office Manager — Guest Experience Lead

Hyatt Regency Birmingham - The Wynfrey Hotel; Birmingham (AL); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

PayActive access to earned wages

PTO and holidays

Healthcare benefits

401(k) with match

Hotel & F&B discounts

Job summary

Hyatt Regency Birmingham - The Wynfrey Hotel invites applications for a Front Office Manager to lead the front desk team, oversee guest check-in/check-out, and drive exceptional service. You will manage scheduling, guest relations, and daily reports, reporting to the Director of Operations or General Manager in a role with growth potential across hospitality leadership.

Applicants should have hotel experience, including supervisory duties; Hyatt experience preferred.

Qualifications

• High school diploma, GED, or one year of hotel experience.
• Previous Front Office supervisory experience, Hyatt experience preferred.
• 2 to 3 yrs of hotel experience.
• A combination of education and experience.

Responsibilities

• Lead the hotel’s front office team to deliver exceptional guest experiences.
• Manage front desk staff, oversee check-in/check-out and guest issue resolution.
• Report to the Director of Operations or General Manager.
• Role can lead to broader hospitality management opportunities.

Skills

Leadership

Staff management

Guest relations

Scheduling

English proficiency

Education

High school diploma

GED

Hotel experience

Job description

Hyatt Regency Birmingham - The Wynfrey Hotel invites applications for a Front Office Manager to lead the front desk team, oversee guest check-in/check-out, and drive exceptional service. You will manage scheduling, guest relations, and daily reports, reporting to the Director of Operations or General Manager in a role with growth potential across hospitality leadership.

Applicants should have hotel experience, including supervisory duties; Hyatt experience preferred.