Guest Experience Concierge - Downtown Front Desk

Spirehotels; Birmingham (AL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Flexible spending accounts

Matched 401K

Paid time off

Hotel discounts

Job summary

A premier hotel management company is seeking a Front Desk Associate in Birmingham, Alabama. In this role, you will warmly welcome guests, ensuring exceptional service and satisfaction throughout their stay. Responsibilities include managing check-ins and check-outs, addressing guest inquiries, and creating memorable experiences. Ideal candidates have prior customer service experience, preferably in hotel settings, and are comfortable using computer systems. This position offers a comprehensive full-time benefits package, which includes wellness programs and hotel discounts.

Qualifications

• One year of experience in a customer-facing role required.
• One year of Front Desk experience in hotels preferred.
• Full understanding and comfort working on a computer.

Responsibilities

• Deliver unparalleled service to our guests.
• Respond promptly to guest questions and requests.
• Streamline the check-in and check-out process.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or its equivalent

Tools

MS Suite-Outlook, Word, Excel

Hotel PMS systems (e.g., OPERA, OnQ)

Job description

A premier hotel management company is seeking a Front Desk Associate in Birmingham, Alabama. In this role, you will warmly welcome guests, ensuring exceptional service and satisfaction throughout their stay. Responsibilities include managing check-ins and check-outs, addressing guest inquiries, and creating memorable experiences. Ideal candidates have prior customer service experience, preferably in hotel settings, and are comfortable using computer systems. This position offers a comprehensive full-time benefits package, which includes wellness programs and hotel discounts.