Guest Experience Supervisor | Front Desk Leadership

Drury Hotels; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus opportunity

Flexible scheduling

Paid time off

Hotel discounts

401(k) matching

Medical, dental, and vision insurance

Job summary

Drury Hotels in Birmingham, Alabama is seeking a candidate to supervise the front desk and guest service positions. You will ensure that our policies are consistently communicated and followed while providing exceptional service to all guests. We emphasize a positive work environment and superior customer service standards.

The ideal candidate will be motivated, detail-oriented, and capable of training team members. Flexibility in scheduling and other incentives are provided.

Qualifications

• Strong ability to communicate clearly in English.
• Experience in training and motivating team members.
• Knowledge of hotel policies and procedures.

Responsibilities

• Supervise front desk and guest service positions.
• Ensure policies are communicated and followed.
• Provide exceptional guest service and resolve complaints.
• Perform duties of guest service agent and night audit.

Skills

Customer service skills

Communication skills

Leadership qualities

Attention to detail

Job description

Drury Hotels in Birmingham, Alabama is seeking a candidate to supervise the front desk and guest service positions. You will ensure that our policies are consistently communicated and followed while providing exceptional service to all guests. We emphasize a positive work environment and superior customer service standards.

The ideal candidate will be motivated, detail-oriented, and capable of training team members. Flexibility in scheduling and other incentives are provided.