Front Office Leader - Guest Experience & Service

Ascent Hospitality; Birmingham (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401k with employer MATCH

Paid PTO

Uniforms Provided for most positions

Team Member Hotel Discount Program

Job summary

Ascent Hospitality in Birmingham, AL is seeking a Front Office Manager to lead guest services, drive exceptional service, and optimize reservations, room assignments, and front desk operations. You will train staff, manage schedules, monitor guest experience scores, and ensure SOPs and brand standards are followed to maximize occupancy at best rates and support hotel profitability.

You will lead the Front Office Team, coordinate with other departments, and ensure a positive, productive work

Qualifications

• Customer service oriented with ability to multi-task and strong organizational skills.
• Previous experience in a front office, guest services supervisor, or manager role preferred.
• Excellent leadership, communication, and problem-solving abilities.
• Familiarity with Microsoft Office and office equipment.

Responsibilities

• Schedule guest services front desk representatives, night audit staff, and breakfast attendants.
• Fulfill Manager on Duty duties and provide leadership to the Guest Services team.
• Maintain staff levels, supplies, and inventory for Front Office and Pantry.
• Train and supervise Front Office staff on company and brand standards.

Skills

Customer service

Leadership

Communication

Multi-tasking

Microsoft Office

English fluency

Education

High school diploma

Some college preferred

Tools

PMS software

Job description

Ascent Hospitality in Birmingham, AL is seeking a Front Office Manager to lead guest services, drive exceptional service, and optimize reservations, room assignments, and front desk operations. You will train staff, manage schedules, monitor guest experience scores, and ensure SOPs and brand standards are followed to maximize occupancy at best rates and support hotel profitability.

You will lead the Front Office Team, coordinate with other departments, and ensure a positive, productive work