Front Desk Supervisor: Guest Experience Leader

Paycom; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Hotel Zaza in Austin seeks a Front Desk Supervisor to oversee guest check-in and check-out and lead the lobby team with courtesy and professionalism.

You will train new staff, ensure proficiency with the Opera system, and coordinate with other departments to wow guests throughout their stay.

Responsibilities include enforcing grooming guidelines, using guest names to personalize service, and maintaining a welcoming lobby environment day and night.

Qualifications

• Familiarity with the Opera hotel management system.
• Ability to train new employees.

Responsibilities

• Oversee front desk and lobby staff during the shift.
• Assist guests with seamless check-in and check-out using Opera system.
• Train new employees and enforce grooming guidelines.
• Coordinate with other departments to WOW guests.
• Use guest names to create personalized impressions.
• Address guest inquiries and solicit feedback at departure.

Skills

Guest service

Leadership

Training

Opera system

Grooming standards

Tools

Opera system

Job description

Hotel Zaza in Austin seeks a Front Desk Supervisor to oversee guest check-in and check-out and lead the lobby team with courtesy and professionalism.

You will train new staff, ensure proficiency with the Opera system, and coordinate with other departments to wow guests throughout their stay.

Responsibilities include enforcing grooming guidelines, using guest names to personalize service, and maintaining a welcoming lobby environment day and night.