FRONT DESK SUPERVISOR

Paycom; Dallas (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Hotel ZaZa Dallas is seeking a dynamic Front Desk Supervisor to lead our front office team in delivering exceptional guest experiences in a luxury setting.

You will oversee daily front desk operations, including reservations, check-ins/check-outs, and billing accuracy, while coaching and motivating associates to uphold the highest standards of service. Collaboration with housekeeping and concierge is essential to ensure seamless stays for guests.

Qualifications

• Minimum 2 years in front desk or guest services; 1 year in a supervisory capacity.
• Experience in luxury or boutique hotels preferred.
• Proficiency with PMS and Microsoft Office required.

Responsibilities

• Supervise front desk associates and provide training and motivation.
• Oversee check-in/check-out, reservations, room assignments, and billing accuracy.
• Ensure personalized, luxury service and guest satisfaction.
• Collaborate with housekeeping and concierge to ensure smooth operations.
• Maintain compliance with hotel policies and brand standards.

Skills

Leadership

Communication

Problem-solving

PMS proficiency

Microsoft Office

Education

High school diploma

Hospitality or business degree preferred

Tools

PMS

Microsoft Office

Job description

Location: DallasReports To: Front Office Senior Operations Manager & Operations ManagerExperience Required: Minimum 2 years in a front desk or guest services role, with at least 1 year in a supervisory capacity (luxury or boutique hotel experience preferred).Markets: DallasAbout Hotel ZaZa:Hotel ZaZa is a boutique luxury brand known for its bold style, exceptional service, and unforgettable guest experiences. With properties in Houston, Austin, and Dallas, we blend artful design with a vibrant atmosphere that captures the spirit of Texas.Position Overview:Hotel ZaZa Dallas is seeking a dynamic Front Desk Supervisor to lead our front office team in delivering exceptional guest experiences. This role is perfect for a hospitality professional who thrives in a fast-paced, luxury environment and is passionate about creating memorable stays for every guest. As the Front Desk Supervisor, you will oversee daily front desk operations, ensure seamless check-in/check-out processes, and inspire your team to uphold the highest standards of service.Key Responsibilities:Lead and Support the Team: Supervise front desk associates, providing guidance, training, and motivation to maintain a positive and productive work environment.Guest Experience Excellence: Ensure every guest interaction reflects Hotel ZaZa’s commitment to personalized, luxury service.Operational Oversight: Manage daily front desk operations, including reservations, room assignments, and billing accuracy.Problem Resolution: Handle guest concerns promptly and professionally, turning challenges into opportunities for exceptional service.Collaboration: Work closely with housekeeping, concierge, and other departments to guarantee smooth operations and guest satisfaction.Compliance & Standards: Maintain adherence to hotel policies, safety procedures, and brand standards.Qualifications:Experience: Minimum 2 years in a front desk or guest services role, with at least 1 year in a supervisory capacity (luxury or boutique hotel experience preferred).Skills: Strong leadership, communication, and problem-solving abilities; proficiency in property management systems (PMS) and Microsoft Office.Personality: Energetic, professional, and guest-focused with a passion for hospitality and team development.Education: High school diploma required; hospitality or business degree preferred.Availability: Flexible schedule, including evenings, weekends, and holidays.Why Join Hotel ZaZa?At Hotel ZaZa, we don’t just offer jobs—we offer careers that inspire. Be part of a brand that celebrates individuality, creativity, and excellence in every detail.No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.