FRONT DESK SUPERVISOR AUSTIN - FT

Paycom; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Hotel Zaza in Austin seeks a Front Desk Supervisor to oversee guest check-in and check-out and lead the lobby team with courtesy and professionalism.

You will train new staff, ensure proficiency with the Opera system, and coordinate with other departments to wow guests throughout their stay.

Responsibilities include enforcing grooming guidelines, using guest names to personalize service, and maintaining a welcoming lobby environment day and night.

Qualifications

• Familiarity with the Opera hotel management system.
• Ability to train new employees.

Responsibilities

• Oversee front desk and lobby staff during the shift.
• Assist guests with seamless check-in and check-out using Opera system.
• Train new employees and enforce grooming guidelines.
• Coordinate with other departments to WOW guests.
• Use guest names to create personalized impressions.
• Address guest inquiries and solicit feedback at departure.

Skills

Guest service

Leadership

Training

Opera system

Grooming standards

Tools

Opera system

Job description

Summary: The main purpose of the Front Desk Supervisor to oversee the appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Responsible for the front desk and lobby employees who are on duty during the shift.Essential Functions:Must be familiar with both shift checklists and be able to run the desk in absence of the Rooms Manager.Be fully acquainted with hotel Opera system to be able to assist guest with seamless check in to hotel.Be fully acquainted with hotel Opera system able to assist guest with seamless check out of hotel.Must be able to train new employees.Be familiar with all technical equipment as related to the Front Desk.Use the guest names whenever possible for best impressions. Greet and welcome guest, introduce self at the first opportunity. (10 – 5 Rule)Upon departure ask the guest “How was their stay?” always thank them for choosing us and invite them to return soon again.Be familiar with guest scenarios and how to WOW the guest.Be able to/offer to assist guests with future room reservations.Know the ZIP Loyalty Program.Know where the VIP Book is kept.To be familiar with all hotel facilities for Dallas and Houston properties.To be familiar with the inter-relationship between the different departments.Adhere to grooming guidelines, wear Z-pin, proper uniform standards. Ensure the staff is also adhering to the guidelines.Complete required Z-certification for New Hires (30 days) and recertification as required.Tools and Equipment:Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machineWorking Environment:Interior and on occasion exterior of hotel with exposure to weather conditions.Physical Demands:While performing the duties of this position, the employee is regularly required to:Stand;Walk;Use hands to handle, or feel;Reach with hands and arms;Climb or balance; stoop, kneel, crouch, or crawl;Talk or hear and taste or smell;Sitting; minimalThe employee must regularly lift and/or move up to 25 pounds; ability to push and pull objectsSpecific vision abilities required by this job to see, read, write, and use a computerMust be able to communicate with guests in English.No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.Note: While not required, COVID-19 vaccines are recommended for current Hotel Zaza employees, as well as all newly hired employees.