Luxury Front Desk Supervisor - Lead Guest Experience

Paycom; Dallas (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Hotel ZaZa Dallas is seeking a dynamic Front Desk Supervisor to lead our front office team in delivering exceptional guest experiences in a luxury setting.

You will oversee daily front desk operations, including reservations, check-ins/check-outs, and billing accuracy, while coaching and motivating associates to uphold the highest standards of service. Collaboration with housekeeping and concierge is essential to ensure seamless stays for guests.

Qualifications

• Minimum 2 years in front desk or guest services; 1 year in a supervisory capacity.
• Experience in luxury or boutique hotels preferred.
• Proficiency with PMS and Microsoft Office required.

Responsibilities

• Supervise front desk associates and provide training and motivation.
• Oversee check-in/check-out, reservations, room assignments, and billing accuracy.
• Ensure personalized, luxury service and guest satisfaction.
• Collaborate with housekeeping and concierge to ensure smooth operations.
• Maintain compliance with hotel policies and brand standards.

Skills

Leadership

Communication

Problem-solving

PMS proficiency

Microsoft Office

Education

High school diploma

Hospitality or business degree preferred

Tools

PMS

Microsoft Office

Job description

Hotel ZaZa Dallas is seeking a dynamic Front Desk Supervisor to lead our front office team in delivering exceptional guest experiences in a luxury setting.

You will oversee daily front desk operations, including reservations, check-ins/check-outs, and billing accuracy, while coaching and motivating associates to uphold the highest standards of service. Collaboration with housekeeping and concierge is essential to ensure seamless stays for guests.