Front Desk Supervisor - Guest Experience Lead, PM Shifts

Marriott International; Florida; Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking During Shift

Free Meal for every shift worked

Hotel Discounts with Marriott and Co.

Friends and Family Discount

Zusammenfassung

Marriott International's Hollywood Beach property is seeking a Front Desk Supervisor to oversee daily front desk operations, including check-ins and check-outs, and supervise desk agents with patience and poise.

The role emphasizes guest service, training of staff, and collaboration with other departments to ensure smooth service; prior Marriott experience is a plus, and bilingual candidates are desirable. PM shifts are required.

Qualifikationen

• Previous front desk or guest services experience in hospitality is essential.
• Hospitality management background is preferred, especially in resort/hotel settings.
• Bilingual or multilingual communication is highly desirable.
• Proficient phone etiquette and customer service skills are required.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Marriott background is a plus.

Aufgaben

• Manage daily front desk operations including check-ins and check-outs for guests.
• Supervise front desk staff, providing training and support to improve guest relations and service quality.
• Address guest inquiries, concerns, and complaints promptly and professionally.
• Maintain accurate records of guest information, reservations, and billing details.
• Collaborate with other departments to ensure seamless service delivery.
• Implement policies and procedures to enhance efficiency and guest experience.
• Monitor front desk inventory and supplies, placing orders as needed.
• Foster a team-oriented environment that promotes excellence in guest service.
• Ability to work PM shifts is a must.

Kenntnisse

Bilingual

Phone etiquette

Customer service

Multitasking

Marriott background

Tools

Hotel management software

Jobbeschreibung

Marriott International's Hollywood Beach property is seeking a Front Desk Supervisor to oversee daily front desk operations, including check-ins and check-outs, and supervise desk agents with patience and poise.

The role emphasizes guest service, training of staff, and collaboration with other departments to ensure smooth service; prior Marriott experience is a plus, and bilingual candidates are desirable. PM shifts are required.