Front Desk Supervisor

Marriott International; Florida; In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking During Shift

Free Meal for every shift worked

Hotel Discounts with Marriott and Co.

Friends and Family Discount

Descrizione del lavoro

Marriott International's Hollywood Beach property is seeking a Front Desk Supervisor to oversee daily front desk operations, including check-ins and check-outs, and supervise desk agents with patience and poise.

The role emphasizes guest service, training of staff, and collaboration with other departments to ensure smooth service; prior Marriott experience is a plus, and bilingual candidates are desirable. PM shifts are required.

Competenze

• Previous front desk or guest services experience in hospitality is essential.
• Hospitality management background is preferred, especially in resort/hotel settings.
• Bilingual or multilingual communication is highly desirable.
• Proficient phone etiquette and customer service skills are required.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Marriott background is a plus.

Mansioni

• Manage daily front desk operations including check-ins and check-outs for guests.
• Supervise front desk staff, providing training and support to improve guest relations and service quality.
• Address guest inquiries, concerns, and complaints promptly and professionally.
• Maintain accurate records of guest information, reservations, and billing details.
• Collaborate with other departments to ensure seamless service delivery.
• Implement policies and procedures to enhance efficiency and guest experience.
• Monitor front desk inventory and supplies, placing orders as needed.
• Foster a team-oriented environment that promotes excellence in guest service.
• Ability to work PM shifts is a must.

Conoscenze

Bilingual

Phone etiquette

Customer service

Multitasking

Marriott background

Strumenti

Hotel management software

Descrizione del lavoro

The 229 Boutique style Hollywood Beach Marriott, located directly on Hollywood Beach Broadwalk, is looking for highly organized candidates for the position of Front Desk Supervisor. In addition to undertaking various procedural and administrative duties, the best Front Desk Supervisor will have tremendous patience when dealing with desk agents and guests. They will accommodate their every need with enthusiasm and poise.

Full Service Marriott Background a plus

In addition to undertaking various procedural and administrative duties, the best Front Desk Supervisor will have tremendous patience when dealing with desk agents and guests. They will accommodate their every need with enthusiasm and poise.

Experience

• Previous experience in a front desk or guest services role within the hospitality industry is essential.
• Strong background in hospitality management is preferred, with an emphasis on resort or hotel environments.
• Bilingual or multilingual skills are highly desirable to effectively communicate with diverse guests.
• Proficient phone etiquette and customer service skills are required to handle inquiries professionally.
• Demonstrated ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment.
• Marriott Background a plus

Knowledge of hotel management software systems is a plus but not mandatory

We are a 100+ Nationwide Hotel Company that encourages promoting from within.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking During Shift
• Free Meal for every shift worked
• Hotel Discounts with Marriott and Company Hotels
• Friends and Family Discount

Responsibilities

• Manage daily front desk operations, including check-ins and check-outs, ensuring a smooth and efficient process for guests.
• Supervise front desk staff, providing training and support to enhance guest relations and service quality.
• Address guest inquiries, concerns, and complaints promptly and professionally to ensure high levels of satisfaction.
• Maintain accurate records of guest information, reservations, and billing details.
• Collaborate with other departments to ensure seamless communication and service delivery throughout the hotel or resort.
• Implement policies and procedures that enhance operational efficiency while promoting a positive guest experience.
• Monitor front desk inventory and supplies, placing orders as necessary to maintain adequate stock levels.
• Foster a team-oriented environment that encourages collaboration and excellence in guest service.
• Able to Work PM shifts a must

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.