Front Desk Supervisor: Guest Experience Lead

Ascent Hospitality; Fairburn (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401k with employer MATCH

Paid PTO

Uniforms provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality seeks a Front Desk Supervisor to lead front desk operations, ensuring friendly, professional handling of check-ins/check-outs, reservations, and guest requests. You will train staff, monitor service standards, and collaborate with management to maximize guest satisfaction and smooth operations.

Ideal candidates bring at least one year of guest service experience, excellent communication and organizational skills, and the ability to work flexible shifts in a fast-paced hotel

Qualifications

• Minimum one year of guest service experience, preferably in hospitality.
• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Ability to read, write and speak English clearly to interact with guests and team members.

Responsibilities

• Oversee front desk operations and supervise staff to ensure guest satisfaction.
• Assist guests with check-in/check-out, reservations, and special requests.
• Train and coach front desk team; monitor performance and conduct coaching as needed.
• Maintain knowledge of hotel facilities, local attractions, and operating hours.

Skills

Guest service experience

Communication skills

Organizational skills

English language proficiency

Teamwork

Education

High school diploma or equivalent

Some college or college degree preferred

Job description

Ascent Hospitality seeks a Front Desk Supervisor to lead front desk operations, ensuring friendly, professional handling of check-ins/check-outs, reservations, and guest requests. You will train staff, monitor service standards, and collaborate with management to maximize guest satisfaction and smooth operations.

Ideal candidates bring at least one year of guest service experience, excellent communication and organizational skills, and the ability to work flexible shifts in a fast-paced hotel