Front Desk & Guest Experience Champion

TPG Hotels and Resorts; Linthicum (MD); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

401(k) Retirement Plan

Employee Assistance Program

Hotel discounts

Job summary

TPG Hotels and Resorts is seeking a Front Desk Agent in Linthicum, Maryland. This role is vital as the first point of contact for guests, providing excellent customer service and managing check-in/check-out processes.

Responsibilities include handling transactions, reservations, and guest inquiries. The ideal candidate has a strong guest service orientation, basic accounting skills, and excellent communication abilities. This position offers part-time benefits including various health insurances and vacation time.

Qualifications

• Strong guest service orientation and ability to remain calm under pressure.
• Familiarity with hospitality industry practices is preferred.
• Proficiency in operating a computer, calculator, and office equipment.

Responsibilities

• Welcome guests and assist with the check-in and check-out process.
• Manage phone and email communications and respond to inquiries.
• Handle cash transactions and maintain an organized cash drawer.
• Assist guests with requests and address their complaints.

Skills

Guest service orientation

Basic accounting skills

Communication skills

Time management

Education

High school education or equivalent experience

Job description

TPG Hotels and Resorts is seeking a Front Desk Agent in Linthicum, Maryland. This role is vital as the first point of contact for guests, providing excellent customer service and managing check-in/check-out processes.

Responsibilities include handling transactions, reservations, and guest inquiries. The ideal candidate has a strong guest service orientation, basic accounting skills, and excellent communication abilities. This position offers part-time benefits including various health insurances and vacation time.