Front Desk Representative1

Holiday-Inn-Express-and-Suites; Newport News (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Holiday Inn Express and Suites is seeking a Front Desk Agent to create a warm, memorable experience for guests as they check in, answer questions, and provide local information. You will handle transactions, assist guests with directions, and contribute to smooth hotel operations.

The role emphasizes guest satisfaction, professional communication, and the ability to manage multiple duties in a fast-paced hotel environment.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Drive shuttle buses around town and to the airport.
• Respond to guest issues with a warm and courteous attitude and timely follow-up.
• Maintain professional tone and clear speaking voice and handle issues or complaints.
• Process all cash and credit card transactions accurately according to procedures.
• Communicate outstanding guest requests or issues to management for monitoring or follow-up.
• Answer phones promptly and courteously.
• Provide guests with tourist information, directions and local dining choices.
• Perform other duties as assigned.

Job description

Holiday Inn Express is one of the fastest growing hotel brands in the world.We passionately believe it’s our people who make us what we are today, and it’s our people who will help us grow. It’s our colleagues’distinct personalities and talent that bring to life our purpose of providing True Hospitality for everyone. That means making everyone feel welcome, cared for, recognized and respected, and going the extra mile to create special guest experiences and lasting memories.

If you have that True Hospitality spirit, and share our values. If you’ve got ambition and ideas. If you want to work somewhere that appreciates you for who you are and will support you inbuilding your own career path - then Holiday Inn Expressis for you.

Job Description

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front DeskAgent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home.

Daily Duties

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Driveshuttle busses around town and to the airport.
• Must be able to respond to guest issues with a warm and courteous attitude along with a timely response, and follow up.
• Must a have a professional tone and clear speaking voice and will be able to handle issues or complaints which may arise.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Answer phones in a prompt and courteous manner.
• Provide guests with tourist information, directions and local dinning choices.
• Perform other duties as assigned.

Holiday Inn Express and Suites