Front Desk Supervisor: Elevate Guest Experience

hriproperties; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

HRiProperties is seeking a Guest Services Supervisor to lead the front desk team in a bustling hotel setting in the United States. The role blends supervisory duties with hands-on shifts, primarily mornings with occasional evenings, ensuring guests receive exceptional service from check-in to check-out.

You will mentor front desk agents, manage daily operations, and uphold service standards while maintaining a positive, professional atmosphere for guests and staff.

Qualifications

• Experience in front desk or hospitality roles.
• Strong leadership and customer service skills.
• Ability to multitask and solve problems in a fast-paced environment.

Responsibilities

• Supervise and support front desk staff to ensure smooth and efficient operations.
• Assist the Guest Services Manager with training, scheduling, and performance management of front desk agents.
• Oversee guest check-ins and check-outs, ensuring a seamless experience.
• Handle guest inquiries, complaints, and special requests professionally and efficiently.
• Perform front desk duties, including processing reservations, handling payments, and responding to guest needs.
• Ensure compliance with hotel policies, procedures, and service standards.
• Assist in shift scheduling and provide coverage when necessary.
• Maintain a positive and professional atmosphere for guests and staff.
• Report and follow up on maintenance issues to ensure guest rooms are in excellent condition.
• Assist in creating daily housekeeping assignments and lead the morning pre-shift meeting with the housekeeping team.
• Conduct room inspections and follow up on any deficiencies with housekeeping or engineering.
• Assist in assigning daily preventive maintenance tasks to the engineering team.
• Support staff celebrations and recognition efforts to foster a positive work environment.

Skills

Front desk experience

Leadership

Customer service

Multitasking

Communication

Tools

PMS software

Job description

HRiProperties is seeking a Guest Services Supervisor to lead the front desk team in a bustling hotel setting in the United States. The role blends supervisory duties with hands-on shifts, primarily mornings with occasional evenings, ensuring guests receive exceptional service from check-in to check-out.

You will mentor front desk agents, manage daily operations, and uphold service standards while maintaining a positive, professional atmosphere for guests and staff.