Guest Service Specialist (Front Desk)

Holiday Inn Express; Chula Vista (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Training & development

Employee discounts

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Holiday Inn Express is seeking a friendly Guest Service Representative to be the face of our hotel. You will help guests check in and out, manage front desk tasks, and handle a variety of guest interactions to ensure a positive experience.

The ideal candidate is a people person with a passion for delivering excellent service and a strong attention to detail. You will contribute to a welcoming lobby, build rapport with guests, and support team members to maintain smooth operations.

Qualifications

• High School Diploma or GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of other languages is a plus.
• Ability to use tact and understanding when dealing with customer service problems, including stressful and highly emotional situations.
• Ability to demonstrate genuine care for customers and employees.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate the needs of guests and build rapport.
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Customer service

Front desk operations

English proficiency

Stress management

Multitasking

Education

High School Diploma/GED

Job description

Holiday Inn Express is seeking a friendly Guest Service Representative to be the face of our hotel. You will help guests check in and out, manage front desk tasks, and handle a variety of guest interactions to ensure a positive experience.

The ideal candidate is a people person with a passion for delivering excellent service and a strong attention to detail. You will contribute to a welcoming lobby, build rapport with guests, and support team members to maintain smooth operations.