Guest Experience Front Desk Supervisor

Sonesta Hotels; Bee Cave (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company M

401(k) Retirement Plan with Company M

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels is seeking a Front Desk Supervisor to lead the guest service team and oversee daily check-in/check-out operations. The role focuses on delivering welcoming, seamless stays and high guest satisfaction in a fast-paced hotel environment.

The ideal candidate will balance guest service with team support, ensuring efficient room inventory management and strong collaboration with housekeeping, engineering, and F&B.

Qualifications

• At least 2 years of experience in a customer service role.
• Previous Front Desk, hotel operations, guest services, hospitality, or customer service experience preferred.
• Previous leadership or supervisory experience within hotels or hospitality operations preferred.
• Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.

Responsibilities

• Support daily Front Desk and guest service operations including check-in/check-out processes, guest requests, and lobby experience management.
• Supervise, support, and motivate Front Desk Agents and guest service teams to deliver exceptional hospitality experiences.
• Help ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
• Respond quickly and professionally to guest concerns, service recovery situations, and special requests to ensure positive guest experiences.
• Assist with room assignments, reservations coordination, room inventory management, and upselling opportunities.
• Partner closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support seamless hotel operations.
• Support onboarding, training, coaching, scheduling, and operational communication for Front Desk team members.
• Assist with cash handling, shift balancing, operational reporting, and daily Front Office procedures.
• Maintain strong knowledge of PMS systems, reservations systems, loyalty programs, and hotel operational standards.
• Support VIP arrivals, group check-ins, and elevated guest experience opportunities as needed.
• Assist with driving Sonesta shuttle for guests as needed.
• Ensure compliance with hotel policies, brand standards, safety procedures, and guest service expectations.

Skills

Customer service

Front Desk operations

Leadership experience

Hospitality

Communication skills

PMS systems

Job description

Sonesta International Hotels is seeking a Front Desk Supervisor to lead the guest service team and oversee daily check-in/check-out operations. The role focuses on delivering welcoming, seamless stays and high guest satisfaction in a fast-paced hotel environment.

The ideal candidate will balance guest service with team support, ensuring efficient room inventory management and strong collaboration with housekeeping, engineering, and F&B.