Front Desk Supervisor — Lead Guest Services & Team Growth

Concord Hospitality Enterprises; Westerville (OH); Presencial; USD 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/Dental/Vision plans insurance

Life insurance with Short Term andLong

401k with Company Match

Tuition assistance

Discounted room rates

Training & development and career

Resumo da oferta

Concord Hospitality Enterprises in Westerville, OH is seeking a Front Desk Supervisor to lead a high-performing team and drive service excellence at the front desk. You will ensure operational consistency, manage check-in/out and guest requests, and foster memorable guest experiences with a focus on growth opportunities within the company.

The role requires a flexible schedule, including evenings, weekends, and holidays, and offers a comprehensive benefits package as part of a full-time position

Qualificações

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Flexible schedule including evenings, weekends, and holidays.

Responsabilidades

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Conhecimentos

Leadership

Guest service

Multitasking

Organizational skills

Problem solving

Financial transactions

Reliability

Flexibility

Formação académica

High school diploma

Descrição da oferta de emprego

Concord Hospitality Enterprises in Westerville, OH is seeking a Front Desk Supervisor to lead a high-performing team and drive service excellence at the front desk. You will ensure operational consistency, manage check-in/out and guest requests, and foster memorable guest experiences with a focus on growth opportunities within the company.

The role requires a flexible schedule, including evenings, weekends, and holidays, and offers a comprehensive benefits package as part of a full-time position