Front Desk Supervisor

Homewood Suites Windsor Locks; Windsor Locks (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k)

Disability coverage

FSA

Hotel benefits

Employee assistance program

Leadership development

Daily pay

Job summary

InnVentures, managing Homewood Suites Windsor Locks, seeks a Front Desk Supervisor to lead the front office team and champion guest experiences. You’ll be the first impression for guests, ensuring courteous service and smooth operations throughout shifts.

You will train staff, manage scheduling, and coordinate with other departments to fulfill guest requests, while supporting a daily-pay benefits program and a comprehensive benefits package.

Qualifications

• Minimum of 2 years prior hotel front desk experience, preferably in a Hilton branded property.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must be able to stand for an entire shift and lift at least 25 pounds.
• Must be available to work evenings, occasional overnight, weekends and holidays.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Resolve guest issues to their satisfaction using problem solving skills.
• Coordinate with other departments to meet guest requests in a fast-paced environment.
• Ensure front desk checklists and programs are followed and daily work is error-free.
• Assist with Market inventory management.
• Act as Hilton Honors enrollment Champion and drive enrollments.
• Manage weekly reports (e.g., posting Advance Purchases).
• Follow proper credit handling procedures and post/reconcile charges.
• Cover front desk call-outs as needed.
• Support hotel goals through teamwork with all departments.

Skills

Front desk experience

Guest service

Communication skills

Shift leadership

Tools

PMS software

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Homewood Suites Windsor Locks, CT

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Handle continuous requests in a fast paced environment by coordinating with otherdepartments to ensure all guest requests are met.
• Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
• Assist with Market inventory management.
• Act as Hilton Honors enrollment Champion, driving enrollments to exceed brand target.
• Weekly report management; ie. posting Advance Purchases, etc.
• Follow proper credit handling procedures and be able to post and reconcile charges applied to guest receipts.
• Covering front desk call-outs as needed.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Minimum of 2 years previous hotel front desk expeience, preferably in a Hilton branded property. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, occassional overnight as needed, weekends and holidays.