Front Desk Student Services Specialist (EOPS/Care/NextUp)

San Diego Community College District; San Diego (CA); On-site; USD 61,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Sick leave

Vacation

Job summary

San Diego City College invites applications for a Student Services Assistant in the EOPS, CARE and NextUp Department. The SSA serves as the front desk contact, guiding students and visitors and coordinating with counselors and staff.

Hours are Monday through Friday, 8am–5pm, with potential schedule adjustments based on department needs. Strong customer service, FERPA awareness, and MS Office skills are essential for success.

Qualifications

• Front desk responsibilities and first point of contact for EOPS, CARE and NextUp students.
• Commitment to student success and diversity, with professional and welcoming demeanor.
• Maintain confidentiality per FERPA and handle sensitive information appropriately.
• Knowledge of EOPS, CARE and NextUp programs and eligibility requirements.
• Experience in customer service, reception, or student support environments.
• Proficiency in MS Office and familiarity with office equipment.

Responsibilities

• Greet and assist students, staff, faculty and community members at the front desk.
• Provide information and direct inquiries to appropriate programs and services.
• Maintain accuracy and confidentiality of student records in accordance with FERPA.

Skills

Customer service

FERPA knowledge

MS Office

ConexEd

PeopleSoft

Bilingual

Multitasking

Team collaboration

Front desk/reception

EOPS CARE NextUp awareness

Tools

ConexEd

PeopleSoft

MS Office

Job description

San Diego City College invites applications for a Student Services Assistant in the EOPS, CARE and NextUp Department. The SSA serves as the front desk contact, guiding students and visitors and coordinating with counselors and staff.

Hours are Monday through Friday, 8am–5pm, with potential schedule adjustments based on department needs. Strong customer service, FERPA awareness, and MS Office skills are essential for success.