Front Desk Student Services Assistant (EOPS/CARE/NextUp)

Sdccdjobs; San Diego, Northern (CA, KY); Hybrid; USD 55,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Paid time off

Tuition reimbursement

Educational incentive

CalPERS contribution

Job summary

San Diego City College is seeking a Student Services Assistant (SSA) in the EOPS, CARE and NextUp Department to act as the front desk contact for students and staff. Hours run Monday–Friday, 8am–5pm, with flexibility to adjust based on department needs.

The position may be transferred to other SDCCD sites at the Chancellor’s option. The ideal candidate demonstrates commitment to student success with strong customer service, confidentiality under FERPA, and proficiency with Microsoft Office and

Qualifications

• Demonstrated commitment to supporting the success of students from diverse educational, cultural, and socioeconomic backgrounds.
• Excellent customer service and interpersonal skills at the front desk of the EOPS Department.
• Ability to maintain confidentiality and exercise discretion per FERPA guidelines.
• Knowledge of EOPS, CARE and NextUp programs and eligibility requirements.
• Experience in customer service, reception, or student support environments.
• Proficiency with Microsoft Office and familiarity with office equipment.
• Ability to learn and use student information systems such as ConexEd and PeopleSoft.
• Ability to multitask in a fast-paced environment with professionalism.
• Bilingual skills in English/Spanish (or other student population languages) are highly desirable.

Responsibilities

• Serve as front desk point of contact for EOPS, CARE and NextUp students, staff, and visitors.
• Greet and assist students and staff professionally and welcomingly at the front desk.
• Maintain confidentiality and protect sensitive student information under FERPA guidelines.
• Utilize ConexEd and PeopleSoft for student information and scheduling tasks.
• Collaborate with Counselors, technicians, and department leadership to support operations.

Skills

Customer service

Interpersonal skills

Confidentiality

FERPA knowledge

Bilingual (English/Spanish)

multitasking

Tools

Microsoft Office Suite

ConexEd

PeopleSoft

Job description

San Diego City College is seeking a Student Services Assistant (SSA) in the EOPS, CARE and NextUp Department to act as the front desk contact for students and staff. Hours run Monday–Friday, 8am–5pm, with flexibility to adjust based on department needs.

The position may be transferred to other SDCCD sites at the Chancellor’s option. The ideal candidate demonstrates commitment to student success with strong customer service, confidentiality under FERPA, and proficiency with Microsoft Office and