Front Desk Student Services Specialist (EOPS/CARE)

SAN-Diego-Community-College-District; San Diego (CA); On-site; USD 55,000 - 66,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

San Diego City College is seeking a Student Services Assistant for the EOPS, CARE and NextUp Department. The SSA is stationed at the front desk, serving as the first contact for EOPS, CARE and NextUp students and ensuring smooth front-desk operations.

Applicants should show a commitment to diversity, deliver excellent customer service, maintain confidentiality per FERPA, and be proficient with MS Office and college databases such as ConexEd and PeopleSoft. Bilinguality is highly desirable.

Qualifications

• Front desk role, first point of contact for EOPS, CARE and NextUp students.
• Commitment to supporting diverse student populations.
• Excellent customer service and interpersonal abilities at the front desk.
• Ability to maintain confidentiality per FERPA guidelines.
• Knowledge of EOPS, CARE and NextUp services and eligibility.
• Experience in customer service or student support.
• Proficiency with MS Office and familiarity with college databases (ConexEd, PeopleSoft).
• Ability to multitask in a fast-paced environment.

Responsibilities

• Staff the front desk and greet students, staff, and community members.
• Respond to inquiries and assist with department needs.
• Maintain confidentiality and follow FERPA guidelines.
• Use ConexEd and PeopleSoft for relevant tasks.
• Collaborate with counselors and staff to support student services.
• Adapt to scheduling changes as department needs require.

Skills

Customer service

Interpersonal skills

Confidentiality

Bilingual (English/Spanish)

Microsoft Office

Tools

ConexEd

PeopleSoft

Office equipment

Job description

San Diego City College is seeking a Student Services Assistant for the EOPS, CARE and NextUp Department. The SSA is stationed at the front desk, serving as the first contact for EOPS, CARE and NextUp students and ensuring smooth front-desk operations.

Applicants should show a commitment to diversity, deliver excellent customer service, maintain confidentiality per FERPA, and be proficient with MS Office and college databases such as ConexEd and PeopleSoft. Bilinguality is highly desirable.