Student Services Assistant

San Diego Community College District; San Diego (CA); Vor Ort; USD 61.000 - 63.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Sick leave

Vacation

Zusammenfassung

San Diego City College invites applications for a Student Services Assistant in the EOPS, CARE and NextUp Department. The SSA serves as the front desk contact, guiding students and visitors and coordinating with counselors and staff.

Hours are Monday through Friday, 8am–5pm, with potential schedule adjustments based on department needs. Strong customer service, FERPA awareness, and MS Office skills are essential for success.

Qualifikationen

• Front desk responsibilities and first point of contact for EOPS, CARE and NextUp students.
• Commitment to student success and diversity, with professional and welcoming demeanor.
• Maintain confidentiality per FERPA and handle sensitive information appropriately.
• Knowledge of EOPS, CARE and NextUp programs and eligibility requirements.
• Experience in customer service, reception, or student support environments.
• Proficiency in MS Office and familiarity with office equipment.

Aufgaben

• Greet and assist students, staff, faculty and community members at the front desk.
• Provide information and direct inquiries to appropriate programs and services.
• Maintain accuracy and confidentiality of student records in accordance with FERPA.

Kenntnisse

Customer service

FERPA knowledge

MS Office

ConexEd

PeopleSoft

Bilingual

Multitasking

Team collaboration

Front desk/reception

EOPS CARE NextUp awareness

Tools

ConexEd

PeopleSoft

MS Office

Jobbeschreibung

Student Services Assistant

Closing Date: 10/16/2026

Location: San Diego City College

Pay Information

Range16 ($5,451.00 – $5,641.78) per month based on the current AFT Classified Professionals – Salary Schedule.

• New employees will begin on Step K ($5,451.00).
• Salary negotiation is not allowed.
• Promoted or transferred employees will be placed as specified in the CBA.
• This position is FLSA Non-exempt (may accrue overtime).
• Excellent benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents.
• A temporary probationary period will apply to the employee entering this assignment.

The SDCCD Employee Relations webpage provides a link to employee collective bargaining agreements/handbooks which provide more information about terms and conditions of employment, compensation and benefits.

Position Equivalent FTE: 1.0 FTE

No. Months: 12 Months

Position Number: 002001

FLSA Status: Non-Exempt (accrues overtime)

Position Type: Classified

Bargaining Unit: AFT - Classified Professionals

Range: 16

Department: EOPS

The Position

Applications are currently being accepted for Student Services Assistant (SSA) in the EOPS, CARE and NextUp Department, located at San Diego City College. The EOPS SSA role is stationed at the front desk and is the first point of contact for our EOPS, CARE and NextUp students. Hours are Monday through Friday from 8am-5pm. Selected candidate must be willing to adjust workdays/hours based on the department's needs.

Please note that an employee may be transferred to any site at the option of the Chancellor.

Classification Description

Click for description: https://www.sdccd.edu/docs/humanresources/classification/descriptions/Office%20Technical/Student%20Services%20Assistant.pdf

If you would like to open the link in a different tab or window, right click and select the option.

Desired Qualifications

• The EOPS SSA role is stationed at the front desk and is the first point of contact for our EOPS, CARE and NextUp students.
• Demonstrated commitment to supporting the success of students from diverse educational, cultural, and socioeconomic backgrounds.
• Excellent customer service and interpersonal skills, with the ability to greet and assist students, staff, faculty, and community members in a professional and welcoming manner at the front desk of the EOPS Department.
• Ability to maintain confidentiality and exercise discretion when handling sensitive student information in accordance with FERPA guidelines.
• Knowledge of the mission, services, and eligibility requirements of the Extended Opportunity Programs and Services (EOPS), CARE and NextUp programs.
• Experience working in customer service, reception, office, educational, or student support environment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams) and familiarity with office equipment such as phones, computers, printers, copiers, and scanners.
• Ability to learn and utilize student information systems and college databases such as ConexEd and PeopleSoft.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Dependable, punctual, and able to work independently with minimal supervision.
• Ability to collaborate effectively with Counselors, Classified Professionals (Technicians), students, project assistants, Department Chair and administrators in order to contribute to a positive office environment.
• Bilingual skills (English/Spanish or other languages represented by the student population) are highly desirable.

Foreign Degree

Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC.(ACEI). A copy of the evaluation must be submitted with your on-line application.

NACES Link: https://naces.org/

ACEI Link: https://acei-global.org/evaluation-services/

Commitment to Diversity

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals.

Click for the EEO / Diversity / Nondiscrimination – Policies and Procedures: https://www.sdccd.edu/departments/human-resources/eeo-diversity/policies-and-procedures.aspx

Tentative Timeline (Subject to Amendments)

• SSA Position Posted until Friday, October 9
• First Hiring Committee Meeting October 12
• Interviews (Possibly) November 6

Conditions of Employment

• Submit “official” college transcripts as stated on application (even if a degree is not a requirement for this position);
• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment);
• Have fingerprints taken by a Live Scan computer at the District's expense (Clearance must be received prior to first day of employment);
• Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; AND,
• Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices

EMPLOYMENT AFTER RETIREMENT

If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information.

CalPERS Link: https://www.calpers.ca.gov/retirees/working-after-retirement/reinstatement-from-retirement

CalSTRS Link: https://www.calstrs.com/retirement-after-reinstatement-enhancements-faq

Additional Information

• EMPLOYEE BENEFITS
• SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees' Retirement System (CalPERS) upon appointment.
• * Medical, dental, and vision plans are 100% employer paid for you and all dependents
• * $50,000 group term life insurance
• * 12 vacation days, 12 sick days, 16 holidays, and winter recess paid time off
• * Tuition reimbursement
• * Educational incentive program (for salary advancement)
• * CalPERS employer contribution rate of 27.05%

Posting Number: CL01960