Student Services Assistant

SAN-Diego-Community-College-District; San Diego (CA); On-site; USD 55,000 - 66,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

San Diego City College is seeking a Student Services Assistant for the EOPS, CARE and NextUp Department. The SSA is stationed at the front desk, serving as the first contact for EOPS, CARE and NextUp students and ensuring smooth front-desk operations.

Applicants should show a commitment to diversity, deliver excellent customer service, maintain confidentiality per FERPA, and be proficient with MS Office and college databases such as ConexEd and PeopleSoft. Bilinguality is highly desirable.

Qualifications

• Front desk role, first point of contact for EOPS, CARE and NextUp students.
• Commitment to supporting diverse student populations.
• Excellent customer service and interpersonal abilities at the front desk.
• Ability to maintain confidentiality per FERPA guidelines.
• Knowledge of EOPS, CARE and NextUp services and eligibility.
• Experience in customer service or student support.
• Proficiency with MS Office and familiarity with college databases (ConexEd, PeopleSoft).
• Ability to multitask in a fast-paced environment.

Responsibilities

• Staff the front desk and greet students, staff, and community members.
• Respond to inquiries and assist with department needs.
• Maintain confidentiality and follow FERPA guidelines.
• Use ConexEd and PeopleSoft for relevant tasks.
• Collaborate with counselors and staff to support student services.
• Adapt to scheduling changes as department needs require.

Skills

Customer service

Interpersonal skills

Confidentiality

Bilingual (English/Spanish)

Microsoft Office

Tools

ConexEd

PeopleSoft

Office equipment

Job description

Please see Special Instructions for more details.

To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.

Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.

We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.

• Complete the online application, including examples and outcomes listed within the Duties section of your Employment History;


• Complete responses to the Supplemental Questions, including examples and outcomes;


• New employees will begin on Step K ($5,451.00).


• Salary negotiation is not allowed.


• Promoted or transferred employees will be placed as specified in the CBA .


• This position is FLSA Non-exempt (may accrue overtime).


• Excellent benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE ) and all eligible dependents.


• A temporary probationary period will apply to the employee entering this assignment.

Applications are currently being accepted for Student Services Assistant ( SSA ) in the EOPS , CARE and NextUp Department, located at San Diego City College. The EOPS SSA role is stationed at the front desk and is the first point of contact for our EOPS , CARE and NextUp students. Hours are Monday through Friday from 8am-5pm. Selected candidate must be willing to adjust workdays/hours based on the department’s needs. Please note that an employee may be transferred to any site at the option of the Chancellor.

Desired Qualifications

• The EOPS SSA role is stationed at the front desk and is the first point of contact for our EOPS , CARE and NextUp students.


• Demonstrated commitment to supporting the success of students from diverse educational, cultural, and socioeconomic backgrounds.


• Excellent customer service and interpersonal skills, with the ability to greet and assist students, staff, faculty, and community members in a professional and welcoming manner at the front desk of the EOPS Department.


• Ability to maintain confidentiality and exercise discretion when handling sensitive student information in accordance with FERPA guidelines.


• Knowledge of the mission, services, and eligibility requirements of the Extended Opportunity Programs and Services ( EOPS ), CARE and NextUp programs.


• Experience working in customer service, reception, office, educational, or student support environment.


• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams) and familiarity with office equipment such as phones, computers, printers, copiers, and scanners.


• Ability to learn and utilize student information systems and college databases such as ConexEd and PeopleSoft.


• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.


• Dependable, punctual, and able to work independently with minimal supervision.


• Ability to collaborate effectively with Counselors, Classified Professionals (Technicians), students, project assistants, Department Chair and administrators in order to contribute to a positive office environment.


• Bilingual skills (English/Spanish or other languages represented by the student population) are highly desirable.

Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services ( NACES ) or Academic Credentials Evaluation Institute, INC ( ACEI ). A copy of the evaluation must be submitted with your on-line application. NACES Link: https://naces.org/ ACEI Link: https://acei-global.org/evaluation-services/

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds of community college students, faculty and classified professionals.

• Complete the online application, including examples and outcomes listed within the Duties section of your Employment History;


• Complete responses to the Supplemental Questions, including examples and outcomes;


• Resume, AND ;


• Three (3) References.

Tentative Timeline (Subject to Amendments)

• SSA Position Posted until Friday, October 9


• First Hiring Committee Meeting October 12


• Interviews (Possibly) November 6

Conditions of Employment

• Submit official college transcripts as stated on application (even if a degree is not a requirement for this position);


• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment);


• Have fingerprints taken by a Live Scan computer at the District's expense (Clearance must be received prior to first day of employment);


• Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; AND ,


• Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices

EMPLOYMENT AFTER RETIREMENT

If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information.

CalPERS Link: https://www.calpers.ca.gov/retirees/working-after-retirement/reinstatement-from-retirement

CalSTRS Link: https://www.calstrs.com/retirement-after-reinstatement-enhancements-faq

EMPLOYEE BENEFITS