Front Desk Specialist – Tax Season Client Care

H&R Block, Inc.; West Sacramento (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and coordinate with tax professionals. This in-person role supports daily office operations and client intake, contributing to a professional and welcoming experience during tax season.

Ideal candidates have prior client-facing experience, strong communication, and multitasking abilities, with availability for evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during peak season.

Responsibilities

• Greet clients warmly and project a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals and team members for smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal skills

Scheduling

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Teams

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and coordinate with tax professionals. This in-person role supports daily office operations and client intake, contributing to a professional and welcoming experience during tax season.

Ideal candidates have prior client-facing experience, strong communication, and multitasking abilities, with availability for evenings and weekends.