Front Desk Specialist - Client Care & Tax Season

H&R Block, Inc.; Auburn (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. This in-person role involves greeting clients, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

The ideal candidate has experience in client-focused settings, strong communication, and the ability to multitask, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client interactions.
• Ability to multitask and manage competing priorities.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients to the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.

Skills

Client service

Interpersonal communication

Multitasking

Organization

Office software

Evenings & weekends

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. This in-person role involves greeting clients, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

The ideal candidate has experience in client-focused settings, strong communication, and the ability to multitask, with availability for evenings and weekends during tax season.