Front Desk Specialist — Tax Season Client Service

H&R Block, Inc.; Cheyenne (WY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Learning opportunities

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and coordinate scheduling in person at our office. You will support daily operations and connect clients with the right tax professionals, becoming a friendly first impression for every visitor.

With training and support, this role can lead to tax preparation or office leadership. Availability for evenings and weekends during tax season is required, and you will work alongside a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with the team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Flexible schedule

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and coordinate scheduling in person at our office. You will support daily operations and connect clients with the right tax professionals, becoming a friendly first impression for every visitor.

With training and support, this role can lead to tax preparation or office leadership. Availability for evenings and weekends during tax season is required, and you will work alongside a