Front Desk & Client Services Specialist (Tax Season)

H&R Block, Inc.; Nellis Air Force Base Census-Designated Place (NV); On-site; USD 17,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person. You will coordinate scheduling, match clients with the right tax professional, and help maintain a professional office environment.

This role offers training and potential growth into tax preparation or office leadership, with availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team.
• Ability to multitask and manage competing priorities.
• Proficient with Microsoft Office, Teams and scheduling systems.
• Willing to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organization

Customer service

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person. You will coordinate scheduling, match clients with the right tax professional, and help maintain a professional office environment.

This role offers training and potential growth into tax preparation or office leadership, with availability to work evenings and weekends during tax season.