Front Desk & Client Service Specialist (Tax Season)

H&R Block, Inc.; Cicero (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and schedule appointments in a fast-paced tax season environment. This in-person role is the friendly face of the office, supporting daily operations with tax professionals.

You will handle calls, direct clients to the right specialist, maintain an organized reception area, and contribute to a positive team culture. Evening/weekend hours are required during peak season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake processes, including document scanning.
• Maintain an organized, clean reception area to support client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and schedule appointments in a fast-paced tax season environment. This in-person role is the friendly face of the office, supporting daily operations with tax professionals.

You will handle calls, direct clients to the right specialist, maintain an organized reception area, and contribute to a positive team culture. Evening/weekend hours are required during peak season.