Front Desk Specialist - Tax Office (Evenings/Weekends)

H&R Block, Inc.; Shawnee (OK); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in-person to be the welcoming face of the office in Shawnee, Oklahoma. You will manage client check-in, schedule appointments, and coordinate with tax professionals to ensure a smooth, professional client experience.

The role supports daily office operations, with training provided and potential progression into tax preparation or office leadership. Evening and weekend availability during tax season is required.

Formación

• Fast-paced, client-centric environment experience.
• Strong interpersonal and communication skills; collaborate effectively with team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Customer service

Interpersonal skills

Communication

Multitasking

Office support

Educación

High school diploma/GED

Herramientas

Microsoft Office

Scheduling systems

Teams

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in-person to be the welcoming face of the office in Shawnee, Oklahoma. You will manage client check-in, schedule appointments, and coordinate with tax professionals to ensure a smooth, professional client experience.

The role supports daily office operations, with training provided and potential progression into tax preparation or office leadership. Evening and weekend availability during tax season is required.