Front Desk & Client Experience Specialist (Tax Season)

H&R Block, Inc.; Ada (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

H&R Block, Inc. in Ada, OK is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role offers training and a path toward tax preparation or office leadership.

You will answer calls, schedule appointments, coordinate with tax professionals, handle confidential documents, and maintain a welcoming, organized office during tax season. Availability for evenings and weekends is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Computer proficiency

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Ada, OK is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role offers training and a path toward tax preparation or office leadership.

You will answer calls, schedule appointments, coordinate with tax professionals, handle confidential documents, and maintain a welcoming, organized office during tax season. Availability for evenings and weekends is required.