Front Desk & Client Experience Specialist (Tax Season)

H&R Block, Inc.; Jenks (OK); On-site; USD 30,000 - 42,000; Part time

Job summary

H&R Block is seeking aseasonal Client Service Professional / Receptionist in Jenks, OK to greet clients, manage check-ins, and support daily office operations in person during tax season. You will coordinate appointments, match clients with tax professionals, and uphold a welcoming office environment.

Ideal candidates have strong communication skills, a client-centric mindset, and the ability to multitask in a fast-paced setting, including availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Multitasking

Communication

Scheduling

Education

High school diploma / GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block is seeking aseasonal Client Service Professional / Receptionist in Jenks, OK to greet clients, manage check-ins, and support daily office operations in person during tax season. You will coordinate appointments, match clients with tax professionals, and uphold a welcoming office environment.

Ideal candidates have strong communication skills, a client-centric mindset, and the ability to multitask in a fast-paced setting, including availability for evenings and weekends during tax season.