Front Office & Customer Care Associate

Miracle-Ear; City of Yonkers (NY); Presencial; USD 21 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Ongoing professional training and dev

Career growth opportunities

Insurance (Medical)

Retirement Options

Paid Time Off

Paid Holidays

Resumo da oferta

Miracle-Ear is hiring a Front Office Associate to be the customer’s first contact, delivering exceptional service at both Yonkers and Hartsdale locations. You’ll manage appointments, handle inquiries, collect payments, and support hearing aid care while promoting promotions and trainings.

This role emphasizes administrative excellence, strong phone etiquette, and a friendly, sales‑minded approach in a fast-paced retail clinic environment.

Qualificações

• Administrative, front office, or patient care coordinator background.
• Experience in a direct customer support role.
• Comfortable handling inbound and outbound calling.
• Appointment scheduling and quality phone etiquette.
• Sales-minded and takes initiative.
• Adaptable and detail oriented, with an outgoing, positive demeanor.
• Computer literacy, ability to accurately document and file records.

Responsabilidades

• Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience
• Scheduling, screening, and confirming new appointments through inbound and outbound calling
• Provide customer resolution to any concerns or questions
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments
• Maintain the customer database by updating office records
• Inform the customer about hearing care accessory options
• Handle walk-ins for existing customers
• Help run office promotions by participating in any marketing and social media initiatives
• Support hearing aid maintenance, cleaning and repairs.

Conhecimentos

Customer service

Front desk

Administrative

Phone etiquette

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Miracle-Ear is hiring a Front Office Associate to be the customer’s first contact, delivering exceptional service at both Yonkers and Hartsdale locations. You’ll manage appointments, handle inquiries, collect payments, and support hearing aid care while promoting promotions and trainings.

This role emphasizes administrative excellence, strong phone etiquette, and a friendly, sales‑minded approach in a fast-paced retail clinic environment.