Front Desk Specialist — Guest Experience

Holiday Inn Express (HANUMAN LLP); Germantown (TN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A leading hotel chain is seeking a positive, friendly Front Desk Agent to provide exceptional service to guests in Germantown, TN. The role involves assisting with check-in and check-out, answering guest inquiries, and maintaining communication with housekeeping. Candidates should have a friendly personality, familiarity with hospitality standards, and excellent communication skills. Benefits include flexible scheduling and career advancement opportunities.

Qualifications

• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with the check-in and check-out processes.
• Maintain communication with housekeeping staff to coordinate room availability.
• Build rapport with guests and identify their needs through friendly conversation.
• Ensure compliance with health and quality standards.

Skills

Excellent communication skills

Customer service orientation

Problem-solving

Friendly and outgoing personality

Job description

A leading hotel chain is seeking a positive, friendly Front Desk Agent to provide exceptional service to guests in Germantown, TN. The role involves assisting with check-in and check-out, answering guest inquiries, and maintaining communication with housekeeping. Candidates should have a friendly personality, familiarity with hospitality standards, and excellent communication skills. Benefits include flexible scheduling and career advancement opportunities.