Front Desk Guest Experience Specialist | Flexible Scheduling

BMVHotels LP; Gilroy (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Job summary

A leading hotel chain in California is seeking a positive and friendly Front Desk Agent to provide exceptional service to hotel guests. The role involves assisting with check-in/out, answering inquiries, and coordinating with housekeeping. Ideal candidates possess strong communication skills and familiarity with hospitality standards. Flexible scheduling and opportunities for career advancement are provided.

Qualifications

• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain communication with housekeeping staff.
• Answer guest inquiries via various channels.
• Build rapport with guests through conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Customer service orientation

Communication skills

Computer literacy

Problem-solving skills

Job description

A leading hotel chain in California is seeking a positive and friendly Front Desk Agent to provide exceptional service to hotel guests. The role involves assisting with check-in/out, answering inquiries, and coordinating with housekeeping. Ideal candidates possess strong communication skills and familiarity with hospitality standards. Flexible scheduling and opportunities for career advancement are provided.