Front Desk Specialist — Evenings & Weekends

Arcadia Care; Rock Island (IL); On-site; USD 45,847,000 - 57,308,000; Full time

Job summary

Arcadia Care is seeking an on-site Receptionist for evenings and weekends. The role focuses on delivering exceptional customer service by answering inquiries, greeting visitors, and supporting residents and staff.

Responsibilities include handling calls, basic administrative tasks, mail, and security procedures. Candidates should have a high school diploma, strong Microsoft Office skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• High-school diploma or equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and work under pressure.
• Professional appearance and demeanor.
• Clear English communication, both written and spoken.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets visitors and directs or escorts them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access.
• Maintain the general filing system and file all correspondence appropriately.
• Receive and sort daily mail/delivery/couriers.
• Report issues to the Administrator.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Professional demeanor

Education

High school diploma

Tools

Microsoft Office

Job description

Arcadia Care is seeking an on-site Receptionist for evenings and weekends. The role focuses on delivering exceptional customer service by answering inquiries, greeting visitors, and supporting residents and staff.

Responsibilities include handling calls, basic administrative tasks, mail, and security procedures. Candidates should have a high school diploma, strong Microsoft Office skills, and the ability to multi-task in a fast-paced environment.