Front Desk Specialist - Elevate Guest Experience

Hilton; Richmond (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

HRI Properties is seeking a Guest Services Agent to join the Front Office team in our Richmond property. You will greet, check guests in and out, handle reservations, and respond to guest needs with a friendly, professional attitude.

Experience in hospitality and basic PMS skills are preferred. The role requires strong communication, multitasking, and a welcoming demeanor. Flexibility for varied shifts, including weekends, is expected.

Qualifications

• High school diploma preferred.
• Experience with hotel PMS is a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Problem solving

Professional demeanor

Education

High school diploma

Tools

PMS software

Job description

HRI Properties is seeking a Guest Services Agent to join the Front Office team in our Richmond property. You will greet, check guests in and out, handle reservations, and respond to guest needs with a friendly, professional attitude.

Experience in hospitality and basic PMS skills are preferred. The role requires strong communication, multitasking, and a welcoming demeanor. Flexibility for varied shifts, including weekends, is expected.