Front Desk Guest Service Agent — Hotel Hospitality Pro

Shamin Hotels Master; Richmond (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life insurance

Short- and long-term disability

401k plan

Paid time off

Hotel discount program

Job summary

Hilton Richmond Hotel & Spa/Short Pump, part of Shamin Hotels, is hiring a Guest Service Agent for our Front Office team in Richmond, VA. You will welcome guests, manage reservations, and assist with inquiries while ensuring outstanding service and guest satisfaction.

We offer a competitive hourly wage, benefits, and opportunities for professional development within a growing hospitality company. Join a team committed to excellence and guest care.

Qualifications

• Availability to work evenings, weekends and holidays as needed.
• Previous hotel or customer service experience required.
• High school diploma required; college degree preferred.
• Hilton experience with PEP PMS highly desirable.
• Excellent written and verbal English communication skills.
• Strong organization and attention to detail.
• Ability to handle a large volume of guest interactions courteously.
• Proficiency in Microsoft Office and internet platforms.
• Comfort with cash handling and basic accounting skills.
• Present professional appearance and follow dress code.
• Willingness to participate in meetings and events.

Responsibilities

• Register guests and assist throughout their stay and after, with top guest service.
• Sell rooms, packages and amenities; complete and modify reservations.
• Operate hotel switchboard; handle calls efficiently and courteously.
• Explain hotel services and local attractions to guests.
• Maintain and balance shift banks at start and end of shifts.
• Collaborate with housekeeping and other departments for guest satisfaction.
• Compile daily reports, manage checklists, and communicate with management.
• Assist in operating the Aroma Café as needed.
• Participate in meetings and training opportunities to grow professionally.

Skills

Excellent communication

Multitasking

Customer service

Attention to detail

Professional appearance

Cash handling

Basic accounting

English proficiency

Education

High school diploma

College degree preferred

Tools

PEP PMS

Microsoft Office

Internet platforms

Job description

Hilton Richmond Hotel & Spa/Short Pump, part of Shamin Hotels, is hiring a Guest Service Agent for our Front Office team in Richmond, VA. You will welcome guests, manage reservations, and assist with inquiries while ensuring outstanding service and guest satisfaction.

We offer a competitive hourly wage, benefits, and opportunities for professional development within a growing hospitality company. Join a team committed to excellence and guest care.