Front Desk Guest Experience Specialist

Highgate; Richmond (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels in Richmond, VA, is seeking a Front Office Agent to deliver attentive guest service during check-in, stay, and checkout. You will manage inquiries, rate promotions, and hotel promotions while supporting revenue through strong service and efficient desk procedures.

The role requires computer proficiency, good communication, and the ability to multitask in a busy hospitality setting. Local candidates with a friendly demeanor are encouraged to apply.

Qualifications

• Experience in a hotel or related field is preferred.
• High school diploma or equivalent is required.
• College coursework in related field is helpful.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Be familiar with all in-house groups and rate-quoting scenarios.
• Maintain a clean and organized front desk area.
• Balance and complete shift paperwork per hotel standards.

Skills

Customer service

Communication skills

multitasking

Education

High School diploma

College coursework (related field)

Tools

Computer experience

Job description

Highgate Hotels in Richmond, VA, is seeking a Front Office Agent to deliver attentive guest service during check-in, stay, and checkout. You will manage inquiries, rate promotions, and hotel promotions while supporting revenue through strong service and efficient desk procedures.

The role requires computer proficiency, good communication, and the ability to multitask in a busy hospitality setting. Local candidates with a friendly demeanor are encouraged to apply.