Front Desk Specialist - Client Experience & Scheduling

H&R Block, Inc.; Rockford (IL); Presencial; USD 21.000 - 37.000; A tiempo parcial

Descripción de la vacante

H&R Block in Rockford, IL is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person.

You will coordinate scheduling, connect clients with tax professionals, and help maintain a welcoming office during tax season, working with a team of tax professionals. This in-person role offers training and growth opportunities within the office.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Office, scheduling systems).

Responsabilidades

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including document handling.
• Keep the office organized and clean to support a professional client experience.
• Collaborate with tax professionals and staff to ensure smooth daily operations.

Conocimientos

Interpersonal skills

Communication

Multitasking

Attention to detail

Scheduling

Office software

Educación

High school diploma/GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block in Rockford, IL is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person.

You will coordinate scheduling, connect clients with tax professionals, and help maintain a welcoming office during tax season, working with a team of tax professionals. This in-person role offers training and growth opportunities within the office.