Front Desk & Client Services Specialist

H&R Block, Inc.; Crest Hill (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block in Crest Hill is hiring a seasonal Client Service Professional / Receptionist to warmly greet clients and manage day-to-day office operations. You will schedule, screen, and direct clients to the right tax professional, while handling documents and maintaining a neat, inviting office environment.

The role emphasizes strong communication, multitasking, and discretion, with evenings and weekends required during tax season.

Qualifications

• Experience in a fast-paced, client-focused environment.
• Strong communication and teamwork skills.
• Ability to multitask and manage competing priorities.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake processes, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with staff to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal skills

Multitasking

Office software

Education

High School Diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Crest Hill is hiring a seasonal Client Service Professional / Receptionist to warmly greet clients and manage day-to-day office operations. You will schedule, screen, and direct clients to the right tax professional, while handling documents and maintaining a neat, inviting office environment.

The role emphasizes strong communication, multitasking, and discretion, with evenings and weekends required during tax season.