Seasonal Client Service Pro & Receptionist

H&R Block; Rockford (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block in Rockford, IL, is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations.

You will schedule appointments, route clients to the right tax professional, and maintain a clean, professional receiving area. Training provides a path into tax services or leadership. This in-person role requires strong communication and discretion, especially during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Evenings & weekends

Education

HS Diploma or GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block in Rockford, IL, is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations.

You will schedule appointments, route clients to the right tax professional, and maintain a clean, professional receiving area. Training provides a path into tax services or leadership. This in-person role requires strong communication and discretion, especially during tax season.