Front Desk Specialist - Client Care & Reception

H&R Block, Inc.; Forest Park (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, check-in, and daily operations in person, collaborating with tax professionals to ensure a smooth experience.

The role is in-person, requiring strong interpersonal skills and the ability to handle sensitive information with discretion. Training supports growth toward tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and present a professional first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block is seeking a Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, check-in, and daily operations in person, collaborating with tax professionals to ensure a smooth experience.

The role is in-person, requiring strong interpersonal skills and the ability to handle sensitive information with discretion. Training supports growth toward tax preparation or office leadership.