Client Service & Front Desk Specialist

H&R Block, Inc.; Lewiston (ID); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role involves greeting clients, scheduling appointments, and supporting daily operations with a team of tax professionals.

Training is provided, and this in-person position offers a pathway to leadership within the office. Primary duties include client check-in, document handling, and maintaining a pristine office environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Team collaboration

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role involves greeting clients, scheduling appointments, and supporting daily operations with a team of tax professionals.

Training is provided, and this in-person position offers a pathway to leadership within the office. Primary duties include client check-in, document handling, and maintaining a pristine office environment.