Client Concierge & Front Desk Specialist

H&R Block, Inc.; Corpus Christi (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, support daily operations, and work with tax professionals.

This in-person role offers training and the potential to grow into tax preparation or leadership within the office. You will greet clients, handle check-in and intake, and collaborate with the team to ensure a smooth client experience while maintaining confidentiality of sensitive information.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and written/spoken communication skills.
• Ability to multitask and manage competing priorities.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communications

Multitasking

Organizational skills

Customer service mindset

Professional communication

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, support daily operations, and work with tax professionals.

This in-person role offers training and the potential to grow into tax preparation or leadership within the office. You will greet clients, handle check-in and intake, and collaborate with the team to ensure a smooth client experience while maintaining confidentiality of sensitive information.