Front Desk & Client Services Specialist

H&R Block, Inc.; Steger (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and daily tasks to support tax professionals in a fast-paced environment.

This in-person role requires strong communication, organization, and discretion, with opportunities to grow into tax preparation or leadership. Evening/weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; team-oriented.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake, including document scanning and organization
• Maintain office organization and cleanliness to support a smooth client experience
• Collaborate with tax professionals to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Detail oriented

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and daily tasks to support tax professionals in a fast-paced environment.

This in-person role requires strong communication, organization, and discretion, with opportunities to grow into tax preparation or leadership. Evening/weekend availability during tax season is expected.