Seasonal Client Service Specialist - Front Desk

H&R Block, Inc.; Lancaster (Lancaster County); On-site; USD 24,000 - 36,000; Full time

Job summary

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the welcoming face of our office. You will greet clients, manage scheduling, and support daily operations under the guidance of tax professionals.

This in-person role requires strong interpersonal skills, multitasking ability, and careful handling of confidential documents. It offers a stepping stone into tax preparation or office leadership within a collaborative team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client focus

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the welcoming face of our office. You will greet clients, manage scheduling, and support daily operations under the guidance of tax professionals.

This in-person role requires strong interpersonal skills, multitasking ability, and careful handling of confidential documents. It offers a stepping stone into tax preparation or office leadership within a collaborative team.