Front Desk & Client Services Specialist

H&R Block, Inc.; Taylorsville (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. The role involves greeting clients, scheduling, check-in, and coordination with tax professionals, with emphasis on confidentiality and customer service during tax season.

The position is in-person, with evenings and weekends required, offering training and potential growth into tax preparation or office leadership within a collaborative team environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Evenings and weekend availability during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma

Tools

Scheduling systems

Microsoft Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. The role involves greeting clients, scheduling, check-in, and coordination with tax professionals, with emphasis on confidentiality and customer service during tax season.

The position is in-person, with evenings and weekends required, offering training and potential growth into tax preparation or office leadership within a collaborative team environment.