Front Desk & Client Services Specialist

H&R Block, Inc.; West Plains (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling and support daily operations in a person-to-person tax office environment.

The role offers in-person work with opportunities to learn tax preparation workflows and potentially move into leadership. Evening and weekend hours during tax season are required to support client needs.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Interpersonal skills

Communication skills

Office software

Scheduling systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling and support daily operations in a person-to-person tax office environment.

The role offers in-person work with opportunities to learn tax preparation workflows and potentially move into leadership. Evening and weekend hours during tax season are required to support client needs.